Privacy Policy & Cookies

This document supplements the Terms and Conditions and Legal Notice that have already been published. It does not include the company’s legal identification, which is already provided in the Legal Notice.

1. PRIVACY POLICY (GDPR)

1.2 Personal Data Collected

We collect the following data:

  • Identification: last name, first name
  • Contact information: email, phone number
  • Reservation details: dates of stay, room type, special requests
  • Billing Information
  • Browsing data: IP address, pages viewed, user path, device type

1.3 Purposes of Data Processing

Data is collected for the following purposes:

  • Managing reservations and stays,
  • Communication with customers,
  • Billing and legal obligations,
  • Improving the hotel’s services,
  • Statistical analysis and user journey analysis,
  • Website traffic measurement.

1.4 Legal Basis

Treatments are based on:

  • The performance of a contract (reservation),
  • A legal requirement,
  • User consent (cookies),
  • The hotel’s legitimate interest in improving its services.

1.5 Shelf Life

  • Customer data: duration of the business relationship + legal obligations
  • Billing information: 10 years
  • Browsing data: up to 13 months

1.6 Recipients of the Data

Data may be shared with third-party service providers necessary for the operation of the website and the booking process (web hosting provider, booking engine, web analytics tool).

1.7 Transfers outside the European Union

Certain analytics tools (e.g., Google Analytics) may result in data transfers outside the EU. These transfers are subject to appropriate safeguards in accordance with the GDPR.

1.8 User Rights

In accordance with the GDPR, you have the following rights:

  • Right of access,
  • Right to rectification,
  • Right to erasure,
  • Right to object,
  • Right to restriction,
  • Right to data portability.

Requests may be submitted by email, along with proof of identity.

2. COOKIE POLICY

2.1 Definition

A cookie is a file stored on your device when you browse the site in order to analyze site usage and improve the user experience.

2.2 Cookies Used

Strictly Necessary Cookies

Essential for the site to function—no consent required.

Audience Measurement Cookies

Enable the analysis of user journeys, pages visited, and website performance. Subject to approval.

Third-Party Cookies

Set by external services (e.g., booking tools, analytics).

2.3 Consent

During the first visit, a banner allows you to:

  • To accept cookies,
  • To refuse non-essential cookies,
  • To configure cookies.

No non-essential cookies are stored without consent.

2.4 Shelf Life

Cookies are stored for up to 13 months.